Web-based incident reporting
Each type of incident can be configured to follow a unique workflow process (i.e. medication incidents in hospitals can be handled differently than security related incidents). Likewise all questions are tailored based on the type of incident, where it happened, the severity, and whether the incident is considered confidential.
Using the Configuration Utility, any number of questions, alternatives, codes, departments, incident types, and phases can be created without having to contact CCD.
The sophisticated security system exceeds privacy protection legislation by restricting access based on incident types, departments, phases and severity. Audit files continuously monitor changes and the security system tracks all unauthorized access.
All of our products fully support multiple site locations both in terms of facility-based data collection elements as well as reporting on a hierarchical and functional basis.
Products include an extensive set of features and functions that make incident reporting and management intuitive for users while allowing complete customization without programming. Our systems will support both ‘anonymous’ report creation and ‘identity reporting’, which requires the users to log in before they can create an event. Other features include:
- Browser-based Incident Reporting
- Phase Driven Process Flow
- Unlimited Incident Questions
- Context sensitive help
- Unlimited incident notes
- Role based security
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