Browser-based reporting
Runs as a web application, usually on an in-house server away from public access, and can be secured with SSL encryption.
Incident Analyst
Features overview
An enterprise-level event management system that handles every part of the data collection process, across multiple sites, with both anonymous and identity reporting.
Reporting and workflow
Parallel your existing processes
Phase-driven process flow
Split the reporting workflow into distinct phases, like a multi-part form. Phases can vary by branch, incident type and severity, with unlimited levels of review.
Incident questions
Present the specific questions and choices each incident type needs, grouped into sets with flexible formatting. Initial forms are loaded for you.
Context-sensitive help
Help pages guide users while they enter or review incidents.
Unlimited incident notes
Comments at every phase are stored with user name and date, shown in order, and can only be edited by their author.
Pre-defined collection tables
Ready-made lists for participants, locations, contributing factors, causes, outcomes, procedures and follow-up actions standardize data entry.
Notifications
The right people, at the right time
Automated reminders. When an event occurs, email notifications go to key managers throughout the organization. Notifications follow the department hierarchy and take into account location, severity and confidentiality, so only the people who need to be involved are.
Email templates. Choose from Information Only, Comment Only, Collaboration, Second Opinion and Responsibility Transfer messages. Messages never include confidential employee information, and links are encrypted.
Security and privacy
Built for legislated security requirements
Role-based security
Rights to view and edit events are assigned by branch, department and confidential status.
De-identification
Flag personal information for removal so events can be analyzed for quality improvement while protecting confidentiality.
Detailed audit trail
Log user activity, who saw or edited each event, who viewed personal information, and snapshots of changed data.
Confidential event handling
Flag individual events or whole categories as confidential and route them through separate workflow rules.
Third-party connections
Connect to employee repositories and HR systems, and let users sign in with their Windows account.
Multi-site support
Collect data per facility and report on a hierarchical and functional basis.
Reporting
Real-time insight into every event
Over 25 standard reports with custom criteria by department, event type and more, giving thousands of report combinations.
Info Center. A dashboard of event counts for each user's departments. Drill down from the overview to the event list and then to individual incidents.
Charts. Group events in pie charts, bar graphs or trends, and click any part of a chart for more detail.
Want to tailor Incident Analyst to your organization?
Talk to your CCD representative about customizing Incident Analyst with the Configuration Manager.