Welcome to CCD Health Systems

CCD Customers can join our web site in order to participate in our user forum, to view your licensing details and download support documentation.

If you have already registered, sign in here and enjoy. If you have not yet registered, select a Username, enter a work-related email address and click register.

Member Login

Lost your password?

Not a member yet? Sign Up!

Prove that you\'re not a robot Time limit is exhausted. Please reload CAPTCHA.


Knowledge Base

Event displays a valid severity and department but one or both changes when the event is edited or when you click the event ID from within the email.

If you see this issue, there are 2 areas in the configuration that need to be checked:

  1. Within the Type Maintenance module, select each event type (one at a time) and verify on the Phases tab that each phase is displayed only once. If duplicate records appear, try to remove the record that was added at the individual type level (or call CCD Systems for assistance).
  2. Within the Collection Lists module, open the rows under the CCD_EventAdministation Collection List and uncheck the 3 rows – Actual Severity, Department and Bring Forward Date. These fields are enabled elsewhere and should not be collected in the Adminstration section.

 

in Incident Analyst

0

0

Related Articles